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General terms & conditions

Terms and Conditions

These Terms & Conditions govern your use of the Phoenix Cycles service and website. By visiting the Phoenix Cycles website you accept, and agree to, the content of these Terms & Conditions. We reserve the right to change the Terms & Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.


Terms of Service

When you place an order via our website ( we will treat that action as an offer to buy. Once the order is placed you will receive confirmation in the form of an email and at this time we enter into a contract with you.


Accuracy of Information

We put a lot of time and effort into describing and photographing the products we sell using manufacturer's websites, catalogues, our own photography studio and often our own descriptions of the products. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn’t correct. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused).



Phoenix Cycles accepts Paypal, MasterCard and VISA for online orders. You will be asked to enter your card details and the name and the address of the card holder when you place your order. We do not store credit card details, as we use an internet merchant facility.


Privacy Policy

Phoenix Cycles is committed to protecting your privacy. When you make an online order, we require your name, e-mail address, billing address, delivery address. This allows us to process and fulfil your order and to notify you about your order status. We will also require a contact telephone number in case we need to contact you regarding your order. This number may be given to Australia Post in order to help with the delivery of your goods.Phoenix Cycles will not use these details for any other reason other than processing your order or informing you about the products and services of Phoenix Cycles. We will not pass any of your details on to third parties for profit or otherwise.