Phoenix Cycles exchanges and refunds policy
Phoenix Cycles is based in Sydney Australia, all orders are fulfilled and shipped from our warehouse in Sydney.
We offer a easy and hassle free returns policy. Products returned must not be used, altered, or washed and still in its original packaging. Shipping fees are not refundable.
Please follow the instructions below:
1. Email [email protected] to request a Returned Merchandise Authorisation (RMA) number and form.
2. Send your item(s) back in its original packaging to us within 30 days.
3. We will notify you via email when we have received and processed your return.
4. Your credit card is then credited within 14 business days from the date of this email.